Privacy Policy

At Chauffeur Drive (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Personal Information We Collect

When you interact with our website or book our services, we may collect certain personal information, including your name, email address, phone number, pickup and drop-off details, and any other information you voluntarily provide.

We may also automatically collect limited information such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is collected for website functionality, security, analytics, and performance monitoring purposes.

Use of Information

We use the information we collect to:

• Provide and manage our chauffeur services and bookings
• Communicate with you regarding enquiries or bookings
• Improve our website, services, and customer experience
• Monitor website usage and performance
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Advertising and Analytics

We may use non-identifiable statistical information to understand how visitors use our website and to improve our marketing efforts. This may include the use of re-targeting or interest-based advertising services.

This information does not identify you personally and is used only in aggregated or anonymised form.

Cookies

Our website uses cookies to enhance user experience, analyse website traffic, and support marketing activities. Cookies are small data files stored on your device when you visit a website.

Advertising cookies may be used to display relevant advertisements to you on other websites based on your interaction with chauffeurdrive.com.au.

You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

When collecting sensitive information such as payment details, we use secure processing systems and encryption technologies. Chauffeur Drive does not store full credit card or banking details on its servers.

Third-Party Services

Our website may use third-party tools or services for analytics, payments, or advertising. These providers may collect information in accordance with their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

Access and Correction

You may request access to, or correction of, your personal information held by us by contacting Chauffeur Drive using the details provided on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website or services after changes are made constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Chauffeur Drive through the contact details provided on our website.